Airtel in a statement said "this agreement builds on the 10-year relationship between the two organizations which has driven the co-creation of industry leading telco solutions and customer-centric services".
Airtel and IBM also have partnerships for IT infrastructure and services across Airtel's international operations spanning 19 countries including Africa, Sri Lanka and Bangladesh.
Gopal Vittal, MD & CEO, Bharti Airtel (India & South Asia) said, "As we embark on the next phase of Airtel's growth journey, I am confident that the agreement with IBM will help us offer innovative and cutting edge products and services to our customers."
Vanitha Narayanan, Managing Director, IBM India, said, "In the last decade, Bharti's customer base has increased from a few million to over 285 million. Airtel partnered with IBM to drive this growth, by using technology to respond with intuitive offers for customers, managing service delivery, and improving organizational efficiency."